Returns/Exchanges

All sales final. No returns or exchanges.

• Damaged Product: If the Product arrives damaged (“Damaged Product”), Bienali® will accept returns only in accordance with the Return Procedures below. Once Bienali® confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that:

  • (a) we will issue an exchange for the exact color and style of the original product.

  • (b) we will refund your account for the Damaged Product.

  • The refunded amount will include the applicable Delivery Fee:

• Return Procedures: All returns must be made within 10 days after the Product shipment date. All products must be returned in accordance with the instructions received from contacting customer service at info@bienali.com. You are solely responsible for the cost of shipping & handling the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.