FAQ

 

What is your Shipping policy?

All in-stock items are shipped within two business days from date of purchase.

  • Standard Delivery: Our standard delivery service for the U.S and Canada is UPS Ground. Delivery times are as follows:

    • Continental U.S. addresses: 2-5 business days from the date of shipment.

    • Canada: 5 business days from the date of shipment

What is your Return/Exchange policy?

All sales final. No returns or exchanges.

  • Damaged Product: If the Product arrives damaged (“Damaged Product”), Bienali® will accept returns only in accordance with the Return Procedures below. Once Bienali® confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that:

    • (a) we will issue an exchange for the exact color and style of the original product.

    • (b) we will refund your account for the Damaged Product.

    • The refunded amount will include the applicable Delivery Fee:

  • Return Procedures: All returns must be made within 10 days after the Product shipment date. All products must be returned in accordance with the instructions received from contacting customer service at info@bienali.com. You are solely responsible for the cost of shipping & handling the returned Product. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.

Are your handbags Vegan?

Yes, all our handbags are animal/cruelty free. We are Peta-certified Vegan. We take a responsible approach to sourcing all our materials to ensure that the highest standards are met regarding sustainability and the impact to the environment.

How does Bienali® Give Back?

Our mission at Bienali® is to always give back. Giving back is an integral part of life. Since we are a certified Women-owned business and we design for women, we give back to women–centered charities. We have several charity partners that are focused on helping women regain independence through business development, education, legal help, housing and many other support services

How do I order wholesale?

Please email our sales team for wholesale inquiries: sales@bienali.com

Is Bienali trademarked?

Yes, "Bienali" is a registered trademark of Bienali Promotions, LLC.